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Date Added: Thu 08/07/2021

Claim Handler

Nottinghamshire, UK
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Job Type: Permanent, FullTime

Salary: £16000 - £20000/annum

Job description- Claim Handler

Job Mission

You will preferably have previous experience of working within the Insurance claim environment and be able to provide empathetic, proactive customer service to our clients and their customers whilst handling your own caseload of building repair insurance claims.

You will be responsible for appointing our supply chain to assist resolve or repair damage to customers homes and agree settlement in accordance with both client and policy requirements.

You will also ensure compliance with all company policies and procedures and Health and Safety legislation.

This is primarily an office based role although consideration will be given to blended office/home working.

KEY ACTIVITIES AND ACCOUNTABILITIES

* Day to day claim handling of your allocated Domestic claims, ensuring customers and clients are contacted within appropriate SLA'S and in an empathetic and professional way

* To assist Acumen Team in achieving annual, quarterly or monthly financial business goals by reducing claim life-cycles to ensure invoices are raised promptly

* Work with the claims team to answer customer or client/contractor telephone queries

* Ensure your work is carried out in accordance with Client requirements ensuring SLA's are adhered to through-out claim lifecycle, escalating issues to the Team Leader as appropriate

* To record all new claims on our claim handling system.

* To undertake the FNOL (first)call with the customer to understand their needs and to validate claim circumstances

* To accurately settle any claims within any delegated authority agreement, ensuring that you comply with TCF principles and agree settlement of claims on the basis of agreeing cash, repair or replacement as appropriate to each customers policy

* To book appointments for our field surveying team in accordance with client SLA's

* Ensure any potentially fraudulent claims are identified and escalated for further review

* Ensure Prospect is fully completed and accurate.

* Record and settle as appropriate any complaints within your authority levels

* Escalate suppliers and sub-contractor Issues/Delays/Complaints to your team leader

* Ensure compliance with Health and Safety regulations where appropriate

* Manage and handle a case load of claims as directed by Team Leader

* To carry out any other task as required and reasonably requested

* Ensure that all claim stakeholders are regularly updated during claim lifecycle and communication is proactive, minimizing potential delays.

SKILLS AND COMPETENCIES

Resilience & Decision Making

Planning & Organisation Customer relationships

Flexibility

Integrity

Specialist Knowledge

Business Focus

Change Management

Job Types: Full-time, Permanent
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