Dispute Resolution Adjudicator

OA are recruiting for a Dispute Resolution Adjudicator to join our client's highly successful and growing team.

This role is to adjudicate on disputes between member, landlords/agents and tenants relating to their tenancy deposits.

Location: Borehamwood

Hours: Full-time, Monday to Friday, 9am - 5:30pm. Hybrid model: 2 office days, 3 remote days after training. Remote work and flexible hours may be considered post-training.

Salary: Up to £34,0000 - depending on experience

Dispute Resolution Adjudicator Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Dispute Resolution Adjudicator Key Responsibilities:

Review all evidence and make fair, unbiased decisions on tenancy deposit disputes in line with the law and tenancy agreements.
Produce clear, written adjudications with reasoning and award amounts for landlords and tenants.
Submit decisions within set timeframes for processing.
Handle a designated share of disputes daily, meeting agreed adjudication targets.
Support case assessors in early dispute resolution efforts.
Assist with adjudication-related admin and payments as needed.
Follow company procedures and report concerns to the Resolution Department Lead.
Provide expertise on tenancy deposit disputes and Alternative Dispute Resolution.
Conduct independent research and write case studies or articles when required.
 Dispute Resolution Adjudicator Skills and Experience:

Experience in a legal or ADR environment is desirable.
Strong analytical skills required.
Excellent written and verbal English communication.
High attention to detail and quality standards.
Knowledge of Scheme Rules (training provided if needed).
Strong teamwork and collaboration skills.
Proficient in Microsoft Office and quick to learn new systems.
Self-motivated with problem-solving abilities.
Effective time management and ability to meet deadlines.
If the role is of interest and your skills align, please apply online with your CV.

BARNPERM

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