Job Title: Service Manager

Location: AberdeenSalary: £50,977Contract: Permanent, Full Time (40 hours per week) 

Overview

This is a key leadership role within a well-established care home, responsible for delivering safe, effective and person-centred care. The successful candidate will lead the overall management of the residential care service, including oversight of any associated respite and day care provision. This includes full operational responsibility across team leadership, workforce planning, budget management, regulatory compliance and ongoing service development.

We are seeking an experienced and values-driven leader with a strong background in social care. Candidates must hold an SVQ Level 4 in Social Care and a relevant management qualification (or be working towards one), with proven experience managing teams within a care environment.

Key Responsibilities

 Quality and Standards

• Promote and maintain high-quality care standards in line with organisational policies, regulatory requirements and national legislation.
• Ensure all operational policies and procedures are implemented effectively.
• Review inspection reports with senior management and implement required improvements.
• Develop and deliver a quality improvement plan for the service.
• Ensure all staff receive appropriate training, development and induction.
• Monitor and act upon all accident, incident and complaint records.
• Where required, assess staff undertaking SVQ qualifications.

 Leadership & Management

• Provide overall leadership, supervision and support to all staff within the service.
• Produce staffing rotas that ensure appropriate cover to meet the needs of service users.
• Lead on recruitment, selection, retention and absence management.
• Maintain accurate staff records and ensure full compliance with HR policies.
• Support staff through supervision, coaching, performance management and professional development.

 Financial Management

• Manage the service budget within agreed parameters.
• Conduct regular financial checks and ensure effective cost control.

Service Development

• Identify local needs through engagement with staff, service users, families and partner agencies.
• Support the development of proposals and plans for service improvement or expansion.
• Lead on the implementation of service development initiatives.

Partnership Working

• Develop and maintain positive working relationships with external agencies and stakeholders.
• Represent the service in inter-agency meetings, working groups and community forums.
• Support the promotion and visibility of the service within the local community.

Required Qualifications & Experience

• SVQ Level 4 in Social Care or equivalent.
• Management qualification (or working towards).
• Strong experience in a leadership or management role within a care setting.
• Knowledge of care standards, legislation and regulatory frameworks.
• Experience in staff management, budget oversight and service development.