To provide administrative and technical customer service assistance to various departments, attendants and consumers.
Answer incoming telephone calls, screen calls, and refers to proper manager of handling
Manages all outgoing mail
Facilitate the new hire orientation process for New CDPAS attendants by reviewing attendant applications for completion
Process voicemails for the Pooled Trust by using Web-Office and calling the consumers back
Greet consumers, attendants, and the public
May perform other duties or projects as assigned
This position does not have any regular responsibility for the work of others.
IV. TECHNOLOGY/ EQUIPMENT/ TOOLS
Type of Technology, Equipment, Tool
Software Skill Level
Microsoft Office (Word, Outlook, Excel)
Ability to learn company in house software
V. PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. CDR will make reasonable accommodations for qualified individuals with disabilities.
While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee is frequently required to sit but occasionally needs to walk and stand.
This position requires infrequent travel between company locations.
VI. WORK ENVIRONMENT
This job operates in a professional office environment with moderate to light noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
1. Education Requirements
High School Diploma or General Education Degree (GED)
2. Experience Requirements
1 year customer service experience
1 year call center experience
Bilingual English/Spanish preferred
3. Skills and Competencies Requirements
Excellent verbal and written communication skills
Ability to manage multiple projects simultaneously
Ability to work independently with minimum supervision
The Center for Disability Rights works for the full integration, independence, and civil rights of people with disabilities. It is vitally important to the mission of the organization that all employees understand, accept, and practice the values of the organization in the conduct of their work.
Successful candidates will demonstrate a commitment and or belief to the civil rights of persons with disabilities to live in the most integrated setting possible.
Role: Customer Service Representative
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