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DATE ADDED: Thu 11/10/2018

Customer Service Representative

Geneva, USA
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COMPANY: CENTER FOR DISABILITY RIGHTS

Job Description

 

JOB SUMMARY

 

To provide administrative and technical customer service assistance to various departments, attendants and consumers.

 

II. DUTIES

 

 

Answer incoming telephone calls, screen calls, and refers to proper manager of handling

 

Manages all outgoing mail

 

Facilitate the new hire orientation process for New CDPAS attendants by reviewing attendant applications for completion

 

Process voicemails for the Pooled Trust by using Web-Office and calling the consumers back

 

Greet consumers, attendants, and the public

 

May perform other duties or projects as assigned

 

 

 

 

III. SUPERVISION

 

This position does not have any regular responsibility for the work of others.

 

 

IV. TECHNOLOGY/ EQUIPMENT/ TOOLS

 

Type of Technology, Equipment, Tool

Software Skill Level

Microsoft Office (Word, Outlook, Excel)

Moderate

Ability to learn company in house software

Basic

 

V. PHYSICAL ACTIVITY

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. CDR will make reasonable accommodations for qualified individuals with disabilities.

 

While performing the duties of this job, the employee is regularly required to talk, see, and hear. The employee is frequently required to sit but occasionally needs to walk and stand.


This position requires infrequent travel between company locations.

 

 

VI. WORK ENVIRONMENT

 

This job operates in a professional office environment with moderate to light noise. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

 

VIII. Qualifications

 

 

1. Education Requirements

 

High School Diploma or General Education Degree (GED)

 

2. Experience Requirements

 

1 year customer service experience

1 year call center experience

Bilingual English/Spanish preferred

 

 

 

3. Skills and Competencies Requirements

 

Excellent verbal and written communication skills

Ability to manage multiple projects simultaneously

Ability to work independently with minimum supervision

 

 

Company Description
The Center for Disability Rights works for the full integration, independence, and civil rights of people with disabilities. It is vitally important to the mission of the organization that all employees understand, accept, and practice the values of the organization in the conduct of their work.

Successful candidates will demonstrate a commitment and or belief to the civil rights of persons with disabilities to live in the most integrated setting possible.


Role: Customer Service Representative
Job Type:
Location: Geneva,

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