Our client is looking for a confident, personable Account Manager / Customer Relationship Executive to join a supportive and friendly team. This is not cold calling — you'll be following up with customers who have already received a quote, building relationships and guiding them through the next steps.

This role would suit someone from a customer service or sales background, particularly if you've worked with service agreements, renewals or upselling in environments such as estate agency, insurance, finance, legal services or similar.

The Role

* Following up on warm leads — customers who have already been quoted

* Building rapport and long-term customer relationships

* Answering questions, addressing concerns and progressing services

* Managing your own accounts in a consultative, supportive way

* Working closely with the wider team to achieve shared goals

What We're Looking For

* Experience in customer service, account management or relationship-led sales

* Comfortable discussing and agreeing contracts or services

* Strong communication skills and a friendly, professional approach

* Confident on the phone with a focus on customer care rather than hard selling

* Organised, motivated and able to manage your own workload

The Environment

* Hybrid role — work from home with regular time in the Pontefract office

* Supportive team culture with a relaxed, positive atmosphere

* Lunch provided when working in the office

* Dog-friendly office — well-behaved dogs welcome 🐶

If you enjoy building relationships, following up warm opportunities and working in a genuinely friendly environment, this could be a great next step