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DATE ADDED: Wed 17/10/2018

Provider Assistance Center (PAC) Representative (10)

Minneapolis, USA


Job Description

We are seeking Provider Assistance Center (PAC) Representatives (10) to work with one of our clients on a contract-to-hire position.


  • Provide accurate and timely responses/resolution to inquiries and complaints from providers
  • Research and resolve issues as appropriate
  • Respond to internal departments for routine requests and questions
  • Answer, resolve, track, and document telephone calls to the Provider Assistance Center in a timely and professional manner
  • Communicate effectively with internal departments and external customers regarding provider concerns
  • Educate providers on policies and procedures related to our health care programs
  • Research and resolve all provider written inquiries through knowledge of contracts, policies, and procedures
  • Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor
  • Assist in the development and communication of resolutions to internal staff, as requested
  • Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems and ACD telephone system
  • Maintain good working relationships and open communication with internal and external customers
  • Attend department and other meetings as requested
  • Other projects and duties as assigned


  • A minimum of one to two years experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
  • A minimum of two years customer service experience required - preference given to candidates with call center experience
  • The ability to multi-task and work efficiently in a fast paced environment is necessary
  • A working knowledge of medical claims and/or medical billing processes is preferred
  • Knowledge of Microsoft office, customer relationship management software, and claims systems is desired

Education Requirements:

  • A high school diploma or equivalent is required
  • A two-year degree in health related or liberal arts field and medical coding knowledge/certification is preferred

Company Description
Blu-Alliance assists in the hiring of top level talent in the Medical Device, Life Science, High-Tech, Manufacturing and Healthcare Management industries. We hire talented individuals for contract, direct hire, and contract to direct hire opportunities!

Role: Provider Assistance Center (PAC) Representative (10)
Job Type:
Location: Minneapolis,

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