We are seeking Provider Assistance Center (PAC) Representatives (10) to work with one of our clients on a contract-to-hire position.
- Provide accurate and timely responses/resolution to inquiries and complaints from providers
- Research and resolve issues as appropriate
- Respond to internal departments for routine requests and questions
- Answer, resolve, track, and document telephone calls to the Provider Assistance Center in a timely and professional manner
- Communicate effectively with internal departments and external customers regarding provider concerns
- Educate providers on policies and procedures related to our health care programs
- Research and resolve all provider written inquiries through knowledge of contracts, policies, and procedures
- Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor
- Assist in the development and communication of resolutions to internal staff, as requested
- Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems and ACD telephone system
- Maintain good working relationships and open communication with internal and external customers
- Attend department and other meetings as requested
- Other projects and duties as assigned
- A minimum of one to two years experience in a healthcare setting, including: a physician's office, health insurance/HMO, or other community agency
- A minimum of two years customer service experience required - preference given to candidates with call center experience
- The ability to multi-task and work efficiently in a fast paced environment is necessary
- A working knowledge of medical claims and/or medical billing processes is preferred
- Knowledge of Microsoft office, customer relationship management software, and claims systems is desired
- A high school diploma or equivalent is required
- A two-year degree in health related or liberal arts field and medical coding knowledge/certification is preferred
Blu-Alliance assists in the hiring of top level talent in the Medical Device, Life Science, High-Tech, Manufacturing and Healthcare Management industries. We hire talented individuals for contract, direct hire, and contract to direct hire opportunities!
Role: Provider Assistance Center (PAC) Representative (10)
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