Hours: 35 hours per week. We are also ‘Happy to Talk Flexible Working’
Contract Type: Permanent
Location: Hybrid working – a mixture of home and office working at the office in Speke, Liverpool.
Closing Date: Sunday 12th April
Recruitment Date: Tuesday 28th April
Our client's vision is Great homes. Strong communities. Bright futures.
This vision supports their mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where they work, our client work to tackle societal issues and help close the gap on the multiple inequalities that the communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.
What will your role be?
The Income team provide a high-quality, professional and customer-focused income management service to current tenants, leaseholders and former tenants. The Income Manager will manage and lead the delivery of this service, providing support, advice and guidance to maximise income and assist tenants in avoiding financial difficulties. You will also lead the money advice service to provide expert advice and support to tenants, ensuring they receive all benefit entitlements.
You will deliver performance to agreed KPIs and within budget, ensuring value for money and demonstrating a clear understanding of key business priorities. You will ensure accurate information and advice is provided to customers through the development of effective policies and procedures, and maintain key relationships with internal and external stakeholders to maximise income of both the organisation and tenants.
Who are our client looking for?
The ideal candidate will have demonstratable experience in a the management of staff and delivering a front line housing service. You will have a track record of setting team objectives and supporting them to achieve these. You will have experience of welfare reform and income management, as well as knowledge of income collection procedures from low level through to possession proceedings.
You will also hold a relevant professional qualification in Housing (Level 5 or above) or be willing to work towards this.
Why join our client?
You’ll love being part of a caring, inclusive, professional and innovative organisation. You’ll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation that will support and inspire you to do your very best.
Encouraging diversity
Our client are always working to increase diversity and seek people who can bring diverse thinking, who care about their purpose, and fully support their values and commitment to their customers. They therefore welcome applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help build balanced teams from all walks of life.
They understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so our client offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.
If you wish to apply under either of these schemes, then please ensure you select "YES" to the relevant question on our online application form.
