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Date Added: Sun 27/06/2021

Hospice Community Relations Representative - Beaufort

Beaufort, SC, US
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Job Type: Permanent, FullTime


A sales professional whose primary function is to develop early and appropriate referrals by creating and sustaining business partnerships with referral sources.


• Demonstration of the principles of the sales process in a health care environment.

• Ability to manage a territory, to conduct sales calls and presentations, and to generate referrals by building long term business relationships.

• Ability to develop clinical knowledge base to support sales activities.

• Ability to effectively communicate both verbally and in writing with the different disciplines in the health care field.

• Reliable and appropriate transportation required.

• Ability to identify and develop new referral sources.

• Develop, implement and evaluate quarterly and annual territory plans, strategies and actions to achieve negotiated goals.

• Develop business relationships by making effective sales contacts and presentations.

• Maintain professional and clinical competence.

• Build relationships with the United Home Care staff teams to ensure the establishment of effective communication with referral sources and the staff teams.

• Performs other duties as required by supervisor.

• Analyze territory, establish sales goals, and write sales plan.

• Identify territory assumptions which may influence the achievement of sales goals.

• Identify key referring physicians.

• Identify key referring personnel in hospital, nursing homes, and managed care operations.

• Identify existing relationships with competitive Home Care organizations, hospitals, nursing homes and physicians.

• Determine vulnerabilities of competitive relationships and set targets.

• Identify case management, HMO, PPO, insurance companies and other payer referral sources.

• Obtain input from Administrator & staff team regarding plan development and implementation.

• Develop specialty markets and plan of action.

• Communicate written plan to Executive Director of Sales and Community Relations development Coordinator.

• Monitor, evaluate and adjust the plan as needed.

• Evaluate performance against the plan.

• Complete and submit activity reports as requested by Community Relations Development Coordinator.

• Develop plan for accounts management with input from staff teams.

• Establish objectives for each call and evaluate results.

• Implement strategies and actions which include effective sales calls, presentations, and use of collateral materials.

• Coordinate efforts with Administrator.

• Support and participate in promotional activities.

• Personally contact old and new referral sources.

• Plan daily activities to effectively and efficiently manage time and maximize productivity.

• Complete call reports.

• Involve management when necessary.

• Document and report complaints and service related issues.

• Read clinical journals. Read sales and professional journals. Read internal information, policies, publications, bulletins, etc.

• Attend relevant meetings and events in the community & United Home Care Office.

• Join and participate in appropriate organizations and associations.

• Assess training needs with Community Relations Development Coordinator and develop a written plan to enhance knowledge and skills.

• Implement, modify and evaluate the written plan for self-development.



Bachelor degree, preferred

Five (5) years’ experience in Healthcare Sales/Marketing or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.


ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

• Attendance – must maintain timely, regular attendance.

• Punctuality.

• Professional appearance.

• Communicates well with patients/residents/clients and family members providing warm and friendly greeting and an approachable attitude to families, visitors, patients/residents/clients and responds to expressed concerns while displaying a helpful, caring demeanor. Answers
questions when appropriate in a professional manner.


• Participate in center/agency surveys (Licensure / JCAHO) and any subsequently required reports.

• Attend and participate in continuing educational programs to keep abreast of changes in your field as well as to maintain current license/certification, as required.

• Attend and participate in mandatory inservices.

• Honor patients/residents’ rights to fair and equitable treatment, self-determination, individuality, privacy, property and civil rights, including the right to wage complaints.

• Comply with corporate compliance program.

• Report job-related functions/tasks that involve occupational hazards including exposure to blood and body fluids and others as necessary.

• Follow established safety regulations, to include fire protection & prevention, smoking regulations, infection control, etc.

• Follow established safety procedures when performing tasks and/or working with equipment.

• Perform other related duties as necessary and as directed by supervisor.

Job: Administrative
Primary Location: South Carolina-Beaufort
Schedule: Full-time
Shift: 1st Shift
Job Posting: Jun 24, 2021, 4:23:53 PM
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