Rothley is a leading manufacturer and distributor of decorative and functional hardware solutions, supplying global markets with high-quality, innovative products. With over 200 years of heritage and a commitment to continuous improvement, we design, engineer, and deliver systems that shape the built environment.

The Role

We are seeking a Technical Support Engineer with a strong mechanical background and hands-on engineering skills. This is a vital role that connects engineering, quality, sales, and customer service. You will be the go-to technical contact for both internal teams and external customers, supporting product queries, installations, testing, and improvement initiatives.

Key Responsibilities

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Provide technical support for customer queries, product installation, and troubleshooting.

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Work closely with engineering, production, and design teams to resolve product issues.

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Investigate and report on root causes of faults and field problems.

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Assist in testing and validation of new and existing products.

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Maintain technical documentation, drawings, and test records.

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Attend customer sites and consultation meetings where required.

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Deliver internal technical training to sales and customer service teams.

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Contribute to continuous improvement based on feedback from customers and suppliers.

Requirements

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Level 3 Engineering Apprenticeship (minimum)

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Strong mechanical engineering knowledge

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Confident in reading and interpreting technical drawings.

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Skilled in hands-on testing and mechanical fault finding.

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Practical understanding of fabrication and assembly methods

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Effective communication skills - clear, confident, and professional

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High attention to detail and a structured, methodical approach

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Self-motivated with the ability to work both independently and cross-functionally.

Desirable Skills

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Experience in architectural hardware or construction products

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Knowledge of CE, UKCA, and BS standards and test requirements

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Familiarity with Siemens SolidEdge, SolidWorks, or equivalent CAD tools

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Understanding of ISO 9001 or other quality management systems

What You will Get

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Competitive salary with progression opportunities (Salary: £32,000 - £38,000 per annum, dependent on experience)

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Hours: 35 hours per week, permanent, on-site position

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20 days holiday plus bank holidays increasing yearly to a max of 23 (our Christmas holiday period is not deducted from your allowance)

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Company pension scheme

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Healthcare cash plan scheme

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Life assurance scheme

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Free on-site parking

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Training and development support (Career advancement support)

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A real voice in the business - your input will help shape the way we work