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Date Added: Mon 16/01/2023

Internal Client Management And Support Administration

Sandy, SG19, UK
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Job Type: Permanent, FullTime

Salary: £24000 - £27000/annum

Internal Client Management and Support Administrator

Manage client issues and maintain excellent client relationships
○       day to day customer service inbox

○       respond to client calls

○       handling administration tasks for the company's client accounts

○       liaison with in house engineers to support client configuration and issue resolution

○       client onboarding

Client site analysis
○       study client sites and shortlist recommendations for improvement

○       pro-active liaison with clients on system and site improvements

○       participate in the SDR ('Stale Data Reporting') process and provide cover for colleagues

Post installation and service
○       handle and process client communications

○       manage internal client site configuration

○       manage internal administrator tasks for client sites

Client Training
○       Prepare documentation

○       Run Client Training Sessions (via Google Meet/Teams/Zoom)

○       On occasion, you may be required to visit client sites

Client satisfaction surveys
Team dynamics
○       Attending team meetings with active participation

○       KPI's to management

○       Suggestions for improvements within the organisation

Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support
Monday to Friday
£24,000-£27,000 per annum
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business
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