This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.

Job Purpose:

Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines.

Location: Croydon CR9 0DB

Department: Warehouse

Hours/Shifts: 40 hours per week (Apply online only) Monday to Friday

Salary: £40,000 to £45,000 (salary dependent on experience)

Key Accountability:

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Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms.

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Ensure specific warehouse overheads are contained within the monthly budgetary limits

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Ensure compliance to contractual requirements through the achievement of specific KPIs

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Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.

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Align and maintain the outbound delivery schedule with the transportation schedule.

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Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded

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Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement

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Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location.

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Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence

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Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues

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Manage the Automat Engineer to maximise automation efficiency.

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Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers.

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Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities.

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Ensure compliance to standard operating procedures

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Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines.

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Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership

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Provide coaching and guidance to colleagues in areas of responsibility

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Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement

Competencies:

Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Customer Focus - Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships.

Information Monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.

Managing Conflict - Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people.

Stress Tolerance - Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation.

Technical/Professional Knowledge - Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.

Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Knowledge, Skills and Experience Required:

Experience of managing managers as direct reports

Level of Decision Making:

Make recommendations for the improvement of processes and procedures

Implementation of corporate processes and procedures in a consistent manner in line with company requirements

Make recommendations for improvements in area of responsibility

Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager

Additional Information:

All management roles within the Service Centre will need to be “on call” for emergency orders

All management roles within the Service Centre will need to participate a weekend working rota