Key Responsibilities:

* Providing support to the client and answer calls and emails in a professional and timely manner

* Determine the nature, priority of faults based on information provided by the client

* Liaise closely with site teams and head office, ensuring accurate processing of quotations and purchase orders

* Managing the supply chain and drive them to attend within required SLA's

* Driving the engineering team to attend to all callouts within required SLA's

* To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this

* Raise and assign work orders to relevant resources

* Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations

* Monitoring calls received from the customer through to call completion and updating records

* Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA's.

* Ensure QHSE documentation is maintained and readily available using company systems

* Manage system as a key user on site including PPM records, reactives and reporting

* Maintain people records such as new starters, leavers, general staff changes, contact details, etc

* Effective communication with all levels of internal teams and external customer

* Familiar with daily operations and the specific scope of the contract

* Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Training

* Very proficient in the use of Outlook, Word, Excel, Access and PowerPoint. Excel skills to include basic functions, v-lookups, etc.
Experience of using Dynamics, Concept, Maximo