We are seeking an Experienced Customer Service Representative to join our team! You will manage the sales order process and maintain customer relations to provide a stress-free and satisfying purchasing process for our clients. Kramer Industries is in the business of manufacturing and distributing abrasives, tumbling media, and surface finishing equipment headquartered in Piscataway, NJ. Our motto is “Right from the Start”. We are looking for highly motivated individuals who thrive in a fast-paced environment and like to work hard and have fun. This is the place for you!
Generate sales documents, including but not limited to sales orders, shipping documents, and invoices, using QuickBooks accounting software
Enter and maintain customer data in Salesforce CRM software
Create and forward appropriate sales order documents, confirmations, certifications, etc. to our customers
Manage customer notes, folders, and files in SharePoint
Create and forward sales order follow-ups and thank you notes
Receive customer orders via telephone, e-mail, fax and customer portals
Build customer relationships through open communications and respect
Liaise between our Customers, Sales Team and Technical Department
Experience in Customer Service and Account Management
Precise and efficient data enter capabilities
Strong organizational abilities
Exceptional phone manner
Excellent written and verbal communication skills
Ability to build rapport with clients
Ability to multitask
Excellent keyboard skills
What Kramer Industries employees say about their job:
‘Kramer is like a family.’
‘Kramer is encouraging and caring to its employees.’
‘I feel supported and valued in my job.’
‘Kramer provides growth opportunities on a professional and personal level’
‘The environment is authentic and consistent.’
'Excellent place to work.'
'My Favorite company... ever!'
Do you have what it takes?
Our fulfillment team members can earn the opportunity for internal growth and additional benefits. Previous customer service and account management experience are required. Knowledge of Intuit QuickBooks, Salesforce and SharePoint is preferred, but not mandatory. To learn more about our company, please visit the website: #removed# If interested, please respond by providing your contact information, resume, and a brief explanation as to why you think you are a perfect fit.
Role: Customer Service Representitive
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