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DATE ADDED: Thu 11/10/2018

Customer Service Representitive

Newark, USA


Job Description

We are seeking an Experienced Customer Service Representative to join our team! You will manage the sales order process and maintain customer relations to provide a stress-free and satisfying purchasing process for our clients. Kramer Industries is in the business of manufacturing and distributing abrasives, tumbling media, and surface finishing equipment headquartered in Piscataway, NJ. Our motto is “Right from the Start”. We are looking for highly motivated individuals who thrive in a fast-paced environment and like to work hard and have fun. This is the place for you!


  • Generate sales documents, including but not limited to sales orders, shipping documents, and invoices, using QuickBooks accounting software

  • Enter and maintain customer data in Salesforce CRM software

  • Create and forward appropriate sales order documents, confirmations, certifications, etc. to our customers

  • Manage customer notes, folders, and files in SharePoint

  • Create and forward sales order follow-ups and thank you notes

  • Receive customer orders via telephone, e-mail, fax and customer portals

  • Build customer relationships through open communications and respect

  • Liaise between our Customers, Sales Team and Technical Department


  • Experience in Customer Service and Account Management

  • Precise and efficient data enter capabilities

  • Strong organizational abilities

  • Exceptional phone manner

  • Excellent written and verbal communication skills

  • Ability to build rapport with clients

  • Ability to multitask

  • Excellent keyboard skills

What Kramer Industries employees say about their job:

  • ‘Kramer is like a family.’

  • ‘Kramer is encouraging and caring to its employees.’

  • ‘I feel supported and valued in my job.’

  • ‘Kramer provides growth opportunities on a professional and personal level’

  • ‘The environment is authentic and consistent.’

  • 'Excellent place to work.'

  • 'My Favorite company... ever!'

Do you have what it takes?

Our fulfillment team members can earn the opportunity for internal growth and additional benefits. Previous customer service and account management experience are required. Knowledge of Intuit QuickBooks, Salesforce and SharePoint is preferred, but not mandatory. To learn more about our company, please visit the website: #removed# If interested, please respond by providing your contact information, resume, and a brief explanation as to why you think you are a perfect fit.

Role: Customer Service Representitive
Job Type:
Location: Newark,

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