Join our dedicated Income Team as a Welfare Benefit Advisor, where you'll play a vital role in helping customers maximise their income, reduce rent arrears, and sustain tenancies. Your work will directly contribute to reducing financial hardship and business risk, while also fostering strong partnerships with local agencies to ensure our customers receive the best possible support. If you're passionate about making a real difference in people's lives, we'd love to hear from you.***Please note this role is a fixed term contract until the 31st of March 2026***Together Housing Group: We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/RequirementsOutline of key responsibilities for the Welfare Benefits Advisor... As part of a centralised team, advise Together Housing customers on welfare benefits issues, entitlements and related issues. Enable customers to resolve their issues, where appropriate, by signposting customers to digital sources of information/advice and to other relevant organisations. Do benefit calculations, check entitlements and assist with some benefit claims. Advocate by phone/email/letter on customers' behalf with agencies such as DWP, Local Authorities. Progress cases relating to the above, including challenges to incorrect decisions about entitlement. Assist with preparing cases for appeal, as agreed with line manager. Take part in targeted campaigns to inform customers of Welfare Reform changes that may impact on them and impact the business. Make applications to gain charitable funds for customers. Work with relevant teams to maximise income, promote financial inclusion and financial capability to seek to prevent possession action, reduce rent arrears and sustain tenancies. Support to colleagues Provide expert consultancy in relation to welfare benefit issues to relevant teams. Take part in delivering a planned programme of welfare benefits training in-house and externally as required. Liaison/networking Build and maintain strong links with relevant statutory and non statutory organisations offering additional services to customers. Attend and participate in relevant forums and networks eg in the fields of welfare benefits and housing, as agreed with the line Manager. Attend relevant multi-agency meetings including, for example DWP Local Authority, Citizens Advice, Credit Union, other Registered Providers etc Provide performance data and case information to contribute to the monitoring, evaluation and improvement of services, providing reports as required. Maintain electronic case records and administrative systems for the purpose of continuity and monitoring of casework and information retrieval We are looking for someone who has... Experience of liaison with and working with other agencies to signpost residents for support and advice. Experience of working within policy and legislative guidelines. Detailed knowledge of social security benefit and welfare benefits rules and systems in order to advise customers correctly. Ability to advise and support customers with complicated benefit issues and undertake casework. Expertise in negotiating and advocating successfully by telephone and in writing The ability to use ICT systems and Microsoft applications, specifically Word, Excel, Outlook BenefitsIn return, we are offering the successful candidate in the Welfare Benefits Advisor role...***Please note this role is a fixed term contract until the 31st of March 2026*** Starting salary of? £32,522 27 days holiday (rising to 32 over 5 years' service) + bank holidays A flexible working environment, with a range of family friendly policies Your normal working hours will be 37 hrs per week Hybrid role - You will be expected to work regularly from the office, with the option to work from home once training and induction are complete. Following the completion of initial training, you can anticipate working in the office 1 to 2 days per week, and the rest of your week working from home. You can work from any of our office locations (Blackburn, Halifax, and Wakefield), allowing you to be based anywhere. However, you will be required to attend team meetings at all office locations, as we rotate these meetings among them. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers. Wide range of technical, professional, and personal development training opportunities Attractive pension scheme Health and wellbeing benefits including access to GPs A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability. To view the full range of our award winning benefits click on the Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.? Therefore, please apply without delay! Please ensure you fully answer the questions on the application form.