Working with an existing set of loyal accounts, this Account Manager position is perfectly suited to a candidate who enjoys getting on the phone, building rapport, and identifying opportunities for upselling and cross-selling.

What's in it for you?

* Work hours: Monday to Friday, 9am to 5pm - 35 hours per week - 2 x 15-minute breaks and ½ hour lunch

* Salary: £25,000 plus uncapped commission with realistic first-year earnings of £33,500

* Hybrid working after probation, 3 days in the office

* 31 days' holiday, including bank holidays

* Holiday buy-back scheme

* Free onsite parking

* Access to a company pension, life assurance, and cycle to work scheme

* Enhanced parental policies

* Regular incentives, days away, and team-building days

* Wellbeing programme

* Training and development opportunities, with access to Apprenticeships

* Employee perks which include retail discounts

Account Manager Responsibilities:

* Proactively engage with customers to identify opportunities for upselling and cross-selling, with the goal of maximising account profitability.

* Build and maintain strong relationships with existing customers to drive retention and long-term loyalty

* Communicate effectively with customers to understand their needs, offer tailored solutions, and confidently close sales over the phone

* Deliver exceptional customer service by responding promptly and professionally to all enquiries, ensuring a positive experience at every touchpoint

* Consistently work toward individual and team sales targets, actively managing a robust pipeline to meet and exceed KPIs

* Collaborate with internal teams, referring qualified leads to relevant departments to ensure the best outcome for the customer and the business

* Maintain accurate records within the CRM, logging all sales activity and ensuring customer data is current and complete

Account Manager Skills and Experience:

* Previous sales or account management experience, ideally gained in a B2B environment

* Confident on the phone, articulate and able to build rapport with ease

* Enjoys identifying opportunities and developing leads

* Commercially aware, with a good understanding of business needs and how to solve them

* Motivated and target-driven with a proven ability to meet and exceed expectations