ENVIRONMENT:

A leading school supplies provider, having recently enhanced their go-to-market strategy, is expanding their Telesales team to strengthen customer relationships, reactivate dormant accounts, and increase trading profit across their mid-tier customer segment. This role has a strong outbound sales focus, targeting previously inactive or underperforming customers to rebuild engagement and drive renewed purchasing activity.  The Telesales Consultant will manage a dedicated customer portfolio, ensuring consistent monthly contact while driving growth through increased product category adoption and support of supplier-led campaigns. This role is ideal for a proactive, target-driven individual who thrives on outbound calling, relationship rebuilding, and delivering outstanding customer service over the phone.

DUTIES:

• Manage a fixed customer portfolio, with a strong focus on outbound calling to revive dormant and under-trading customers.
• Ensure each active and reactivated client is contacted at least once per month as part of a structured call cycle.
• Execute targeted outbound call campaigns aligned to regional sales plans, category priorities, and supplier initiatives.
• Grow basket value through cross-selling and activation of additional product categories within reactivated and existing accounts.
• Proactively participate in supplier activations, introducing customers to new products, seasonal promotions, and campaigns.
• Complete high-volume outbound calls daily to meet activity, reactivation, and revenue targets.
• Process customer orders accurately and efficiently, managing stock availability and offering suitable alternatives where required.
• Handle customer queries professionally, resolve complaints, and manage backorder communication transparently.
• Follow up on quotes to close sales and improve conversion rates.
• Maintain accurate client records, including call outcomes, reactivation status, pricing, and customer preferences.
• Assist with credit note requests and ensure compliance with internal procedures.

REQUIREMENTS:

Knowledge & Systems:

• Understanding of pricing structures, including contract pricing, buyouts, and mark-up calculations.
• Working knowledge of ERP systems, preferably AXAPTA.
• Comfortable using Microsoft Office and CRM tools for outbound planning and portfolio management.

Experience & Qualifications:

• Minimum 2-3 years' telesales or internal sales experience with a proven outbound sales track record.
• Demonstrated experience in reactivating dormant customers or growing underperforming accounts is highly advantageous.
• Experience managing a customer portfolio preferred.
• Matric (Grade 12) is essential.
• Fluent in Afrikaans or have Afrikaans as their first language.

ATTRIBUTES:

• Confident, persuasive communicator with strong outbound sales capability.
• Relationship-driven, with the resilience to re-engage disengaged customers.
• Target-oriented with a strong focus on account growth and retention.
• Highly organised, self-motivated, and able to work independently.
• Excellent objection-handling and professional telephone manner.
• Customer-focused with a practical, problem-solving mindset.