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Date Added: Tue 14/09/2021

Cafe Manager

West Yorkshire, UK
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Company: LOVE BROWNIES

Job Type: Permanent, FullTime

Salary: £20000 - £22000/annum

Café Manager
Salary 20-22k dependent on experience
Hours: Full time hours over 5 days per week. Hours can be flexible week by week but will include weekends
Ilkley LS29 8AA
Love Brownies is a rapidly expanding chocolate brownie business based in Yorkshire with cafes and shops opening across the UK. We have an exciting new opportunity for a capable and hardworking manager to join the team at our Ilkley Café.
As Café Manager, the ideal candidate will be oozing with energy and positivity and have excellent customer service skills. The venue offers award-winning brownies which are individually handmade, as well as freshly roasted coffee and an excellent range of delicious breakfasts and lunches.
The role will involve working front of house to delight customers - Love Brownies is about making people smile. The role will also involve preparing and serving our simple yet delicious savoury menu. You will be required to talk confidently about our products and ensure that our award-winning brownies and specials take centre stage.
Responsibilities also include managing and co-ordinating a team to cover the cafe seven days a week. We need someone who is barista trained and committed to providing exceptional customer service. Experience of managing people is essential.
General responsibilities
* To manage the Front of House service
* Ensure that an exceptionally high standard of customer service is delivered at all times - taking opportunities to go the extra mile to make customers smile
* Designated key holder responsible for locking up and opening up
* Cashing up the tills after service
* Ensure a clean and tidy environment at all times
* Deal with and resolve complaints to the satisfaction of the customer and the management team
* Constantly improving and maximising sales.
* Managing stock, placing orders, completing monthly stock takes
* Lead by example as a pro-active member of the team
Experience & skills
* Experience of managing people is essential.
* Must have exceptional customer service skills
* A food hygiene certificate would be preferable but not essential
* Be well organised and motivated and have a real passion for customer service
* Must work well under pressure with the ability to multi-task
* Be trustworthy and have a flexible approach to work and a willingness to learn
* Be willing to go that extra mile!
Employment details
* Location: 21B Brook Street, Ilkley LS29 8AA.
* Hours: Full time hours over 5 days per week. Hours can be flexible week by week but will include weekends.
* Salary: £20,000 - £22,000 depending on experience.
To apply for this role, please apply with an up to date CV detailing how your experience matches the requirement of the role
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