The Role: Customer Services Manager

Location: Blandford Forum
Salary £45k

The Company
Our client, a global operator in the marine industry is seeking a Customer Services Manager to lead and motivate a team providing support for our end consumer, dealers, distributors and OEM's dealing with all warranty, technical and product issues.

The Role

* As Customer Services Manager you will ensure an exemplary customer service and warranty process that supports all our customers.

* You will take the lead on any complex customer focused activities.

* You will work closely and develop positive collaborative working relationships with our sales engineers and production departments.

* As the Customer Services Manager you will lead and manage the returns system ensuring correct paperwork and customer correspondence is in place.

* As the Customer service expert you will provide route cause analysis reports for both customers and internal stakeholders.

* You will manage, motivate and lead a team in a supportive and collaborative working environment.

The Successful Candidate

* You will have a successful track record as a Customer Service professional.

* It would be advantageous and desirable to have manufacturing or engineering experience, especially in warranty/returns area, however we are open to considering other sectors full product training will ongoing.

* The successful candidate will have proven experience in managing and developing internal and external relationships.

* You will have a positive and committed working demeanour to add value and motivate and lead a team.

* You will be a natural problem solver with the ability to anticipate and highlight issues.

* The successful candidate will have excellent communication skills and be able to communicate effectively across a range of audiences both orally and in writing.

* You will have an excellent administrative skill set with strong IT skills across Microsoft packages (Word/Excel/Outlook).

* An exceptionally organised professional with the ability to multi-task.

* You will be passionate about Health & Safety