Your new company
You'll be working with a respected housing provider delivering intensive housing management services to vulnerable tenants across multiple regions. The organisation is committed to maintaining safe, secure, and well-managed accommodation while supporting tenants to sustain their tenancies and improve their quality of life.

Your new role
As a Housing Officer, you'll manage a patch of around 40-45 tenants across multiple units. You'll be home-based, typically out on visits 3-4 days per week and completing admin 1-2 days per week, unless emergencies arise. You'll have full autonomy to manage your own diary and visits. The role involves tenancy management, compliance coordination, property inspections, and liaison with contractors and care providers. You'll ensure properties are safe, well-maintained, and ready to let, while supporting tenants with housing-related issues and promoting positive community relationships.
Responsibilities include:

* Deliver intensive housing management services across your patch
* Conduct regular room health & safety inspections
* Manage voids, lettings, rent arrears, and tenancy breaches
* Maintain property inventories and replenish items as needed
* Facilitate access for contractors and monitor maintenance quality
* Ensure compliance checks (e.g. gas, legionella) are completed on time
* Monitor and review CCTV footage where appropriate
* Prepare documentation for tenancy-related legal proceedings
* Promote safeguarding and report incidents or near misses
* Support Housing Benefit claims and liaise with relevant teams

What you'll need to succeed
* Experience in tenancy management and working with vulnerable people
* Knowledge of housing law and welfare benefits
* Ability to travel independently across the region
* Access to a car and full driving licence with business insurance
* Strong organisational and communication skills
* CIH Level 3 qualification (desirable)

What you'll get in return
* Competitive hourly rate of £17.24 (inclusive of holiday pay)
* Mileage paid at 30p per mile from home to properties
* 20-day holiday (increasing by 1 day per year for the next 5 years)
* Flexible working with autonomy over your diary
* Supportive team and meaningful work in the community
* Access to Hays Temp Worker benefits including pension and training

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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