Company: RANDSTAD BUSINESS SOLUTIONS
Job Type: Permanent, FullTime
Salary: £25,000 per annum
Job Title: Fulfilment Co-ordinatorDepartment: OperationsResponsible to: Account DirectorOverall purpose of job: To provide care homes with agency staff and to aim towards 100% fulfilment for all shifts received, providing a cost saving to all clients and providing the highest standard of customer service at all times.
Client is Leeds based and will require being you being on-site 2 days a week.
Role and Responsibilities:
? Log all incoming vacancies in a timely manner? Distribute vacancies using internal documentation? Check all compliance received to ensure candidates are suitable for the roles they are offered for? Answer calls and respond to emails efficiently? Chase homes and agencies for various requests/confirmations/information? Ensure internal system is kept up to date to the standard required? Report to Account Managers on a regular basis re issues/complaints/positive feedback etc? Attend internet-based meetings with team and company on a daily basis? Build and maintain relationships with colleagues, homes and agencies? Ensure all parties are kept up to date re bookings/outstanding vacancies/unfilled vacancies? Ensure documentation received meets the requirement of the clients? Keep on top of all inbound emails and action in accordance with client priority? Raise any issues with fulfilment team and Account Managers
Fulfilment team members should:1. Work well as a team and on an individual basis2. Use initiative3. Have experience with Microsoft applications (would be beneficial but training will be provided)4. Update internal system with actions done5. Provide information and documentation to the homes in a timely manner
6. Make outbound calls7. Be able to handle complaints8. Be proactive in nature and approach to vacancies and act on the shift's status9. Follow all processes put in place.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.