Customer Service Coordinator x 215 Month FTC | £27,000 - £30,000 DOE | ASAP Start Are you looking for a varied role within a global engineering and manufacturing business? Do you enjoy managing customers end-to-end and being the key point of contact? Are you confident handling escalations and working in a structured, process-driven environment? We are seeking two Customer Service Coordinators to join a growing team on a 15 month fixed term contracts.Essential Requirements / Experience: Experience in customer service, order management or internal account management
· Manufacturing / engineering background desirable
· Experience handling difficult situations and customer escalations
· Confident on the phone and managing regular customer calls
· ERP experience essential – SAP desirable (other systems considered)
· Strong organisation and attention to detailThe Role:
· First point of contact for customer enquiries
· Managing accounts from quotation through to delivery
· Processing orders and schedules accurately
· Proactively monitoring orders to ensure on-time delivery
· Liaising with technical, quality, supply chain and finance teams Full training provided. This is a great opportunity to join a growing engineering business, with potential longer-term opportunities as the team expands.