Air & Sea Freight Operations Coordinator

Benefits:

Salary: £30,000-£40,000, dependent on experience.

Work Schedule: Monday to Friday, 9:00 AM - 5:30 PM.

Additional Perks:

Annual salary review and bonus.

25 days annual leave plus bank holidays.

Pension plan.

Responsibilities:

* Oversee air and sea freight shipments from origin to destination, ensuring efficient and timely delivery.

* Secure competitive agreements with carriers and service providers while balancing cost and service expectations.

* Prepare and review bills of lading, customs declarations, and transport contracts in compliance with regulations.

* Monitor shipment progress, inform clients proactively, and resolve delays or issues promptly.

* Collaborate with customs brokers to ensure compliance with all import/export regulations and documentation requirements.

* Serve as a key contact for clients, addressing inquiries, offering solutions, and ensuring satisfaction with services.

* Recommend and implement measures to improve efficiency, reduce costs, and optimise freight operations.

Requirements:

* Minimum 1 year in air or ocean imports.

* Strong understanding of end-to-end import processes, including customs procedures and documentation.

* Effective verbal and written communication with proven ability to build and sustain client relationships.

* In-depth knowledge of Incoterms and their application in import operations.

* Customer Focus and Time Management: Ability to deliver excellent service and consistently meet deadlines