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Date Added: Fri 04/06/2021

Member Advocate

Costa Mesa, CA, US
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Company: VOCA

Job Type: Permanent, FullTime

Job Description

 

Voca has an immediate opening  available for  an experienced Member Advocate in Costa Mesa, CA!

Position Details 

Job Description
  • The Member Advocate serves our patients, members, and providers to facilitate the delivery of healthcare acting as an ambassador on behalf of the member.
  • In a contact center work-environment, the Member Advocate deploys empathy, problem-solving skills and perseverance to exceed the expectations of its customers and partners.
  • Member Advocates respond to all member and provider inquiries delivering top caliber concierge service through multiple communication channels.
  • With the assistance of data and technology, member advocates guide members through scheduling, benefits and care services to ensure a high value and personalized experience.
  • This role is central to ensure a unique experience and a successful journey through the healthcare system.
  • Member advocates operate in a continual learning experience empowered to self-correct and influence process improvement and technology improvement.

Qualifications
  • Level I
    • High School Diploma or equivalent
    • 3 years of customer service experience in any industry Or meets all requirements in Level II or Level III.
  • Level II and above
    • Associates degree or higher OR obtaining a bachelor' s degree in healthcare related field OR certified medical assistant OR Licensed Vocational Nurse OR other professional clinical certification.
    • 2 years of experience within a call center or healthcare setting with direct patient interaction.
  • Level III
    • Bachelor' s degree or obtaining a bachelor' s degree in healthcare related field OR certified medical assistant OR Licensed Vocational Nurse
  • Job Qualifications
    • Previous work experience working as a care coordinator, member advocate, or health care unit coordinator or similar health related job function.

Shift
  • M-F, 8AM-5PM Schedule may also vary depending on business needs.

Voca: The Spirit of Work
 

IND-PF

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