Job Purpose

The Commercial Property Manager is responsible for the management and performance of a portfolio of commercial properties, ensuring properties are maintained, tenancies are effectively managed, and financial performance is maximized. The role involves tenant liaison, lease management, property maintenance coordination, and compliance with property legislation.

Key Responsibilities

Property Portfolio Management

Manage a portfolio of commercial properties such as offices, retail units, and industrial premises.

Ensure properties are well maintained, legally compliant, and financially performing.

Conduct regular property inspections and prepare inspection reports.

Tenant & Lease Management

Act as the primary contact for tenants and maintain positive landlord-tenant relationships.

Manage lease agreements, renewals, rent reviews, and break clauses.

Handle tenant queries, disputes, and service issues.

Financial Management

Prepare and manage property budgets and service charge accounts.

Monitor rent collection and address arrears where necessary.

Review expenditure to ensure cost efficiency and value for money.

Maintenance & Facilities Coordination

Coordinate planned and reactive maintenance works.

Manage contractors, suppliers, and service providers.

Ensure buildings meet health, safety, and compliance standards.

Compliance & Risk Management

Ensure properties comply with relevant legislation including health & safety, fire regulations, and building standards.

Maintain accurate records and documentation for audits and inspections.

Reporting & Administration

Provide regular performance reports to property owners or senior management.

Maintain property management systems and databases.

Support strategic asset management plans.

Skills & Competencies

Strong knowledge of commercial property management practices

Excellent communication and negotiation skills

Financial and budgeting ability

Problem-solving and decision-making skills

Strong organisational and time management abilities

Ability to manage multiple properties and priorities

Qualifications & Experience

Degree or professional qualification in Real Estate, Property Management, or Estate Management (preferred).

Membership or working towards membership of a professional body such as the Royal Institution of Chartered Surveyors (RICS) is desirable.

Minimum 3-5 years experience in commercial property management or a similar role.

Knowledge of landlord and tenant legislation.

Working Conditions

Office-based with regular site visits to properties.

Occasional travel may be required depending on the portfolio location.

Key Performance Indicators (KPIs)

Occupancy levels

Rent collection rates

Tenant satisfaction

Property maintenance standards

Budget adherence