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DATE ADDED: Fri 12/07/2019

Operations Engineer/Infrastructure Engineer

Stoke on Trent, UK

JOB TYPE: Permanent


Technical Operations Engineer/Infrastructure Engineer
Stoke on Trent

The company are are a leading force in the provision of innovative data driven business solutions. For more than 25 years we have specialised in building complex data management and software products for well-known companies around the world.
The role:
We currently have an exciting opportunity for an IT Technician to apply their knowledge and expertise in an IT Operations team.
The role will require your sound communication, planning and IT skills to assist and advise key stakeholders and line management. The position also provides an opportunity to work in a fast-growing IT and data management company, that encourages personal development and independent thinking.
Duties will include:

Providing technical support and management of the varied network and server infrastructure, seeing incidents through to resolution within target resolution times.
Providing an escalation point for the Service Desk team.
Implementing common requests, changes and corrective actions to aid with the continual improvement of the existing network and server infrastructure.
Maintaining our extensive estate of servers, storage and network infrastructure to ensure integrity and resilience and adhere to patch management policies.
Collaborating with other internal teams to work towards the achievement of business objectives.
Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.
The successful applicant will have:

An interest in developing a career in server and/or network support.
A background in IT including previous support experience.
An understanding of standard networking services and protocols.
Excellent communication skills, both written and verbal.
The ability to identify, analyse, troubleshoot and resolve problems.
You should ideally have some experience in the following;

Windows desktop and server operating systems.
Linux-based server operating systems.
Server hardware troubleshooting and support.
SAN troubleshooting and support (Dell, HP)
Network support and administration.
VMware vSphere and ESXi virtualisation technology (or similar).
Check Point or Cisco network firewall technology (or similar)
Role: Operations Engineer/Infrastructure Engineer
Job Type: Permanent
Location: Stoke on Trent, Staffordshire,

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