Reed Recruitment are delighted to be working with a prestigious client based in Co Fermanagh for a Deputy General Manager

Salary: Negotiable

The Role

As Deputy General Manager, you will play a pivotal role in the day-to-day leadership of the hotel, supporting the General Manager in overseeing all departments and acting as the senior decision-maker in their absence. Your focus will include operational efficiency, occupancy levels, financial performance, staff development and guest satisfaction.

Key Responsibilities

• Oversee daily hotel operations across Front of House, Accommodation, Kitchen, Food & Beverage, Events & Banqueting, Administration, Maintenance and Health Club
• Ensure consistently high standards of service, staff presentation, hygiene, cleanliness and operational efficiency
• Financial Control & Commercial Performance
• Support KPI delivery, budgeting, forecasting, cost control and rota management
• Implement operational strategies to maximise profitability, sales and guest experience
• Deputising for the General Manager
• Act as the main on-site decision-maker in the GM’s absence
• Lead management meetings and manage property operations with professionalism and confidence
• Leadership, Communication & People Development
• Lead, motivate and mentor department heads and wider teams
• Drive a high-performance culture through training, performance management, accountability and clear communication
• Support recruitment, onboarding and retention of high-quality team member
• Guest Experience & Compliance
• Always ensure exceptional guest service, handling feedback and complaints effectively
• Maintain full compliance with health & safety, licensing and statutory obligations

About You

Essential Criteria

• Minimum 2 years’ experience as a Deputy General Manager in a similar hotel environment
• Strong background in hotel or hospitality management at a senior operational level
• Excellent leadership, interpersonal and communication skills
• Comprehensive operational knowledge across F&B, front office, kitchen, accommodation and hotel compliance
• Good standard of education with a hospitality management qualification and relevant experience
• Right to work and live in the UK / Northern Ireland (share code required for non-British/non-Irish candidates)

Desirable

• Proven ability to mentor and develop management teams
• Strong financial acumen including budgeting, forecasting, cost and rota management
• Solid front- and back-of-house operational expertise
• Passion for delivering high hospitality and customer service standards
• Professional and confident communicator with staff and guests

Benefits:

• Meal provided while on duty
• Uniform and PPE
• On-the-job, statutory and role-specific training
• Secure on-site car parking
• Staff room and lockers
• Health Club membership discount
• Discounts on hotel accommodation and meals
• Employee Recognition and Awards programme
• Management pension and health plans (discussed following probation)
• Facial recognition clock-in system
• Fortnightly pay for wages / monthly salary payments directly to your nominated bank account

If you are ready to take the next step in your hospitality career and join a prestigious, award-winning hotel with a strong people-focused culture, we would love to hear from you, please submit an up-to-date CV today via the "Apply" link, or you can call the Branch and speak to Donna