Job Title: Allocations Officer

Location: Hertfordshire
Contract: Full-Time (Hybrid working available)

Overview

We are recruiting an experienced Allocations Officer to join a Housing Advice Service team in Hertfordshire. This role involves managing housing register applications, allocating properties, and providing advice to applicants in line with local policies and statutory requirements.

Key Responsibilities

* Assess and process housing register applications, award points, and maintain accurate records.

* Nominate applicants for available housing association properties and complete pre-nomination checks.

* Handle enquiries from applicants and external agencies, including complex and sensitive cases.

* Prepare property adverts for Choice Based Lettings and assist vulnerable clients with bidding.

* Liaise with partner housing associations and other agencies to support applicants.

* Ensure compliance with GDPR and housing legislation.

Requirements

* Previous experience in housing allocations or lettings within a local authority or housing association.

* Strong knowledge of housing legislation and allocations processes.

* Excellent communication and customer service skills.

* Ability to manage a busy caseload and work under pressure.

* IT proficiency, including housing management systems and Microsoft Office