Job description

Our client is a leading housing association seeking an experienced Repairs Supervisor to manage and lead directly employed trade operatives. This role is key to maintaining high productivity, service quality, and safety, while delivering a customer-focused repairs service. The role may include out-of-hours working on a rota to support emergency repairs when required.

Role and responsibilities

* Support the Repairs Service Manager in delivering a first-class repairs and maintenance service.

* Coordinate with Repairs Schedulers to deploy operatives efficiently and monitor performance.

* Ensure repairs are completed on time, to high standards, and within budget, while keeping staff safe, motivated, and empowered.

* Conduct pre- and post-inspections for quality, efficiency, and compliance with policies and regulations.

* Inspect works on-site, manage complaints, and ensure high levels of customer satisfaction.

* Promote and adhere to policies including Equal Opportunities, health & safety, and staff management.

* Support environmental policies and maintain up-to-date knowledge of legislation, best practice, and IT systems related to repairs.

* Monitor materials, stock usage, and operative performance against targets and budget forecasts.

* Undertake other duties as required.

Requirements

* Supervisory or line management experience in a reactive repairs environment with directly employed operatives.

* Building maintenance experience (social housing preferred) and familiarity with mobile technology and IT systems (Word, Excel, Outlook).

* Strong communication, teamwork, and ability to motivate staff.

* Willingness to work out-of-hours when required.

* Trade qualification (C&G, NVQ Level 2, or Built Environment HNC)

* Educated to GCSE level or equivalent

* Full UK Driving Licence

Benefits

* Up to 6% pension contributions

* 4x salary life cover

* 29 days annual leave + bank holidays

* Free eye tests

* Van and fuel card provided

* Discounts on high street and online retailers