Credit Controller – SaaS | Hybrid (London)

I’m working with a growing international SaaS business that’s looking to hire an experienced Credit Controller to join their Global Customer Finance Operations team.

This is a key role within the Order-to-Cash function, reporting directly to the Head of Collections. You’ll take ownership of a high-volume customer ledger and play a crucial part in protecting recurring revenue, reducing aged debt and supporting a strong customer experience.

Hybrid working – 1–2 days per week in the London office.

You’ll be responsible for managing collections across a busy SaaS portfolio, working closely with Sales, Customer Success and Support to resolve disputes quickly and prevent recurring billing issues. This is a hands-on role where you’ll have real visibility and impact.

Key Responsibilities

• Managing a high-volume ledger of SaaS customer accounts
• Proactively chasing outstanding debt via phone and email
• Monitoring ageing reports and escalating risks appropriately
• Investigating and resolving subscription billing queries and disputes
• Liaising with internal teams to correct billing errors and improve processes
• Supporting month-end reporting, audits and internal controls
• Maintaining accurate records of all collection activity

Requirements

• Must have proven experience working within a SaaS business
• Background in Credit Control / Accounts Receivable / Collections
• Strong understanding of subscription billing and recurring revenue models
• Confident communicator with solid negotiation skills
• Experience using CRM and finance systems (Salesforce or Dynamics preferred)
• High attention to detail with a proactive, ownership mindset
• Comfortable working in a fast-paced, high-volume environment

If you’re a SaaS Credit Controller looking for your next move in a collaborative, high-performing finance team, I’d love to speak with you.

Apply, DM me or email your CV to