Join H+H, a leader in the construction industry! We're looking for a talented Service Delivery Co- Ordinator to be fundamental in our customer delivery process, from order receipt to final delivery at the site. This role is a permanent, full-time role working Monday to Friday.

Key Responsibilities:

* Pro-actively manage the customer sales process, order receipt to delivery.

* Maintain an excellent level of service, in all aspects of order process and customer contact.

* Focus on delivering key customer service and developing/maintaining strong professional relationships with internal and external stakeholders.

* Key contact via verbal or written communication with nominated customers.

* Full ownership of nominated customer satisfaction level.

* Accurately process sales orders.

* Liaise with Hauliers and the Distribution team to ensure prompt deliveries, as well as fluid communication with all parties.

* Invoice query and discrepancy investigation and resolution.

* Confirm the delivery of processed orders via communication channels agreed with customer.

* Manage any delivery complication to resolution including process of additional fees.

* Carry out departmental administration duties as required.

* Occasional client visits or attendance at internal client meetings.

* Collect and analyse customer feedback to improve service delivery.

* Identify and mitigate risks related to delivery.

About You:

* Higher education qualification is required (e.g. HND, HNC, NVQ, A-level or equivalent)

* Computer literacy, including knowledge of Microsoft Office applications

* Strong numerical skills, attention to detail and accuracy in data entry and record keeping

* Excellent organisational skills with the ability to prioritise and manage time effectively.

* Highly proficient in spoken and written English

* A team player with a professional conduct and problem- solving skills and who has a proactive, 'can-do' approach.

We offer a competitive Salary, discretionary company bonus, 25 days holiday per year, Group Pension Plan with an employer contribution of 4-7.5%, Employee Assistance Programme, Group Life Insurance, Savings and discounts for everyday shopping.

Join us and be part of a team that values innovation, safety and excellence. Apply now to help us drive our production to new heights