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Date Added: Mon 16/01/2023

French Customer Service Advisor

Wembley, HA9, UK
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Job Type: Permanent, FullTime

Salary: £12.66/hour

Job: French Customer Service Advisor
Hourly rate: £12.66 per hour
Hours: Office based, Monday to Friday, 9am to 5pm
Start date: Thursday 19th January 2023 - 3 to 6 months temp
Nearest station: Wembley Park (Office is 5-minute walk from station)

An exciting opportunity has arisen with a world-renowned airline to work in their customer service team on a temporary basis based in Wembley. The French Customer Service Advisor will need to be fluent in French and also English. Main responsibility is to respond via email in a positive and commercial manner to post-travel customer correspondence related to aspects of products or services and settling customer claims. Must have excellent written skills in French and English

The chosen Customer Service Agent will carry out duties such as:

Analyse all claims and investigate thoroughly using the relevant tools.
Contact customers by email to try and settle claims/resolve issues in a more personalised manner
Give relevant compensations and goodwill gestures according to guidelines.
Communicate information about products and services to customers.
Answer customers' queries via email, when appropriate, resolve claims straight away.
Report all relevant customers' experiences and comments to the Customer Engagement Team Coach/Team Manager. The ideal Customer Service Agent will possess the following skills/knowledge:

Must be IT literate with strong working knowledge of Word/Excel and preferable Lotus Notes.
Ideally experience using Fidelio, Amadeus, Intranet, ePax, World Tracer etc.
Experience of using various CRM systems, must be tech savvy!
Excellent written and verbal communication in English and fluent in French Are you available to start on Thursday 19th January 2023 ? Are you available immediately to work in lovely offices in Wembley full-time (no remote or hybrid working)? If you are interested and can commute easily to the Wembley Park area, then please apply now!!!!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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