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DATE ADDED: Thu 11/10/2018

Telecommunications Customer Service & Sales Representative

Berkeley, USA
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COMPANY: ADI

Job Description



We're looking to add a Telecommunications Customer Service & Sales Representativeto our growing team. This individual will work with new and existing clients regarding product set up and system questions. Ideal candidates will possess demonstrated experience researching and troubleshooting a wide variety of issues, preferably in customer service and sales industries. Candidates must be able to effectively communicate complex, detailed information in a precise and timely manner to our clients. Excellent interpersonal skills, superior technical skills, an eye for detail, and an aptitude for logic and problem solving are a must.


Responsibilities:

· Respond to clients regarding questions or consulting on product options.

· Determine/recommend possible solutions by reviewing internal procedures and documentation.

· Collaborate with clients, and multiple vendors to upgrade or enhance functions and features.

· Change or modify sensitive system settings with a high degree of accuracy.

· Develop procedures for internal processes and coordinate implementation of these procedures.

· Provide excellent customer support; keep informed on new products, product enhancements, system changes and compliance issues.

· Lead or assist with other projects as assigned.

 

Qualifications:

· College degree or 3 years of related experience

· Background in communications

· Strong verbal and written presence

· Excellent time management and organizational skills

 

Must be eligible to work in the U.S.


Role: Telecommunications Customer Service & Sales Representative
Job Type:
Location: Berkeley,

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