Thrive Shepton are delighted to be working with our client in Wincanton, who are actively recruiting for a Trade Customer Advsior on a permanent basis.

The role of our Trade Customer Advsior is critical to the success of the business - Someone who thrives on building relationships with trade customers, offering expert advice, and helping them get the right products for the job.

Working Hours:
Monday - Friday
40 hours per week
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What the role would include:

• Supporting trade customers with product advice, quotations, and order processing
• Building long-term relationships with new and existing trade accounts
• Upselling and cross-selling to maximise customer satisfaction and enhance sales
• Advising customers by recommending the best solutions for their needs and delivering excellent service. Continuously gaining and maintaining strong product knowledge to support informed recommendations.
• Using systems to process orders and maintain accurate customer records
• Working closely with the wider team to meet sales targets and deliver excellent service

Essential:

- A results-driven professional with strong telesales skills/experience and excellent administrative skills, capable of managing client communication while efficiently handling back-office tasks, website accuracy and CRM systems

- An ability to communicate effectively with stakeholders at all levels, from frontline staff to senior management.

- A strong understanding of product knowledge, particularly in the leisure industry, and thereby the confidence to explain product features, match solutions to customer needs.

- Previous experience in a customer-facing or trade environment (builders' merchants, hardware, plumbing, electrical, etc is desired but not essential.

- IT-literate and comfortable using SAGE/CRM system.

What you need to do next:

If this position sounds of interest and you would like to be considered, please contact the team at Thrive Shepton on #removed#, for further information.

Thrive Shepton are acting as an employment agency in relationship to this vacancy.

INDSHE