Murray Recruitment are recruiting an Operations Manager for our client based in Glasgow.

Role Overview:

This is an exciting opportunity for a dynamic and experienced leader to take charge of daily operations within a fast-paced service environment.

The Operations Manager will oversee both office and field-based teams, ensuring optimal performance, adherence to safety standards, and high levels of customer satisfaction. The successful candidate will drive operational excellence, lead process improvements, and foster a culture of continuous development and compliance.

Key Responsibilities:

* Oversee daily operations across office and field teams.

* Ensure internal and client-specific KPIs are consistently met.

* Manage workflows to maintain efficiency, quality, and safety.

* Lead and mentor the team to meet operational and strategic objectives.

* Conduct employee appraisals and performance reviews.

* Manage budgets, support financial goals, and identify cost-saving initiatives.

* Drive compliance with industry regulations and company policies.

* Maintain proactive and professional communication with clients.

* Attend regular client review meetings.

* Conduct field audits to ensure quality and health and safety compliance.

Skills & Experience:

* Proven leadership and management experience within the mechanical, electrical, building services or facilities management industry.

* Strong decision-making and team development abilities.

* Demonstrated success in KPI fulfilment and process improvement.

* Excellent communication and client management skills.

* A valid UK driving licence and willingness to travel as required.

Offering:

* Competitive salary and attendance bonus.

* 25 days annual leave plus 8 statutory holidays.

* Sick pay entitlement.

* Company pension scheme.

* Company vehicle provided.

* Free on-site parking.

* Employee discount scheme