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Date Added: Sat 22/05/2021

Service Desk Specialist- EUS Computing- Full Time

Natick, MA, US
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Company: BAHWAN CYBERTEK INC.

Job Type: Permanent, FullTime

Title Service Desk Specialist- EUS Computing Duration Full Time Location Natick MA Client Bahwan Cyber Tek Job Description End user support services goal is to maintain and return customers to normal IT Operations as soon as possible, with the smallest possible impact on the business activity of the organizationrsquos end-user(s). Configures, installs, and maintains complex software systems. Systems they will be supporting includes PCrsquos, laptops, network, and voice infrastructure. Key accountabilities 1 to 4 years of experience in Technical Voice Support Experience in remote technical support via telephone in a servicecall center environment First Second level laptop desktopapplication installation, configuration, administration and trouble-shooting skills for Intel PC hardware, Microsoft Win 10 and Application software (including Office 365), Intune, SCCM client. Taking laptop and data back ups Ability to multitask handle tickets, chats calls. Knowledge of VPN, Peripheral devices, WirelessPDA devices and Network equipment like Ethernet cables and switches. Basic understanding of Active Directory, DHCP, DNS and networking concepts. This Job requires working in different Shifts including ServiceNow Service Now Prioritization of incidents and invoke Major Incident management process if required. Communicating major IT incidents to affected customers. 1st line application support and diagnosis Assisting the client with L1 L1.5 Support activities Good luck!! Arun.K FIVE ZERO EIGHT EIGHT FOUR EIGHT ZERO FOUR ONE SEVEN
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