What's on offer:

Salary: £30,000-£35,000 per annum
Location: Fully Remote (UK-based only)
Hours: Monday-Friday, 9:00am-5:00pm (4:00pm finish on Fridays)
Annual Leave: 25 days + Bank Holidays + Free Christmas Shutdown

My Client is a fast-growing, FCA-regulated motor finance brokerage committed to delivering excellent customer outcomes through a highly compliant, ethical, and customer-first approach. They pride ourselves on doing things the right way and are now looking to strengthen our team with an experienced, detail-oriented Compliance Officer.

The Role

We're seeking a hands-on, experienced compliance professional with a solid background in motor finance to take full ownership of our compliance and complaints handling processes. This role is critical in ensuring we meet our regulatory obligations while maintaining an industry-leading customer experience.

This is a fully remote position, ideal for someone who is proactive, organised, and comfortable working independently

Key Responsibilities:

Manage and respond to customer complaints in full compliance with FCA DISP and Consumer Duty principles, ensuring fair customer outcomes.
Maintain and develop internal compliance policies and procedures, promoting a culture of integrity and regulatory alignment.
Oversee day-to-day regulatory obligations, including but not limited to:
Insurance Distribution Directive (IDD)
Commission disclosure requirements
Credit broking permissions
Act as a key liaison with the FCA, lenders, and credit reference agencies, handling correspondence and reporting requirements as needed.
Monitor, update, and maintain internal compliance records, including risk registers, complaint logs, and audit trails.
Support internal audits and deliver compliance training or regulatory updates to internal teams.
Continuously track and interpret regulatory developments, ensuring the business remains aligned with the latest FCA expectations and guidance.What We're Looking For:

Proven experience in a compliance or complaints-handling role within the motor finance or wider consumer credit industry.
In-depth working knowledge of FCA regulations, particularly Consumer Duty, DISP, and CONC.
Confident communicator, capable of engaging effectively with the FCA and external stakeholders such as lenders and credit reference agencies.
Exceptional attention to detail and strong communication skills-both written and verbal.
Highly organised, proactive, and comfortable operating independently in a remote working environment.

If you are interested please call on (phone number removed)

INDTW