Customer Success Executive - Tech Scale-Up | Hybrid | West Yorkshire

Are you a confident communicator who thrives on building strong client relationships? Would you like to be part of a growing tech company where your work genuinely helps businesses protect themselves from fraud? If so, this could be the perfect opportunity.

A fast-growing RegTech company is looking for a proactive and people-focused Customer Success Executive to join their dynamic team. You'll play a key role in supporting a portfolio of business clients, ensuring they get maximum value from a market-leading compliance platform.

What You'll Be Doing:

Developing trusted relationships with a varied client base across multiple sectors

Acting as a key contact for product queries, training, and ongoing support

Helping clients comply with Anti-Money Laundering regulations by using the platform effectively

Identifying growth opportunities and introducing relevant new services or features

Monitoring client engagement and addressing challenges before they become issues

Conducting regular account reviews and ensuring clients stay up to date with industry developments

Contributing to a supportive and collaborative team environment

What We're Looking For:

Someone driven, customer-centric, and comfortable engaging with a wide range of stakeholders

Excellent communication and problem-solving skills

A willingness to learn - you'll receive full training on both the product and regulatory landscape

Adaptability and a desire to grow within a successful and expanding team

Why Join?
This is a certified "Great Place to Work" and an award-winning employer with a genuine commitment to professional development and employee wellbeing. You'll be supported with clear progression paths, regular feedback, and a great mix of benefits.

Benefits Include:

25 days' holiday rising to 30 with service

Private medical insurance (including dental & optical)

Enhanced maternity/paternity leave

Paid volunteer day each year

Cycle to work scheme & on-site gym

Pension & life assurance

Inclusive culture and active support for wellbeing and social impact

If you're looking for a role where you can make a real impact, build meaningful relationships, and grow your career in a thriving tech business - we'd love to hear from you