Sales Support Executive

Do you have excellent interpersonal skills and are confident speaking to customers? Do you like working in a fun and friendly team and want the opportunity to make commission without being in a high pressured environment? Do you want to be part of a company who offer excellent progression opportunities?

If the answer is yes, then this is the role for you!

No experience necessary as we will provide you with full training and continued development!

This role is split into 2 parts:

• Inbound calls - where you will be answering the calls coming into the business

• Outbound calls - where you will be calling clients (this is where you will earn commission)

You will be taking inbound calls from clients, finding out who they need to speak to, and transferring them to the correct person or department. If you are unable to transfer the client straight away, this will involve sending messages and updating notes on the client file, and setting realistic expectations for call backs. The client may want to talk to a Sales Adviser they have been speaking with, they may want to speak to our Customer Services team if they have any questions or issues with their policy or our Retentions team to cancel their policy. This part of the role requires you to provide excellent customer service, good questioning and listening skills and to be professional at all times!

You will also be calling clients who have previously made an inquiry on our website for Private Medical Insurance (this does not involve any cold calling). Your aim is to briefly discuss who we are and what we can do for them, then transfer them over to a Sales Advisor who will discuss the options. For every call that is transferred and converted into a sale, you will receive £30-£50 commission on top of your basic monthly wage - so the more calls transferred the better!

Once you have reached the top of your game in this role, the progression doesn't end there! This role is excellent for someone who is looking to start their career in an office based role or even make a change in their career and then work your way through the business, whether that be into Sales or into the support functions within the business - the possibilities are endless!

We are looking for:

• Enthusiastic and motivated individuals

• A pro-active, can-do attitude

• A willingness to develop and learn with a growing business

• Confident and effective communication skills

• Excellent interpersonal skills

• Ability to put the customer at the heart of everything you do

What you will receive:

• £23,500 basic salary

• Uncapped commission (£30,000 OTE)

• Office based role (GL7 5XZ)

• Additional performance related incentives

• 28 days holiday with an incremental holiday scheme

• Discounted private medical insurance & contributory pension scheme

• Diverse, friendly, fun, and supportive culture

• Comprehensive in-house training and ongoing development

Working hours:
Our team work on a 6 week rotating pattern:

Week 1: 9am - 5:30pm (Mon to Fri)
Week 2: 8am - 4:30pm (Mon to Fri)
Week 3: 10am - 6:30pm (Mon to Thur), 9:30am - 6pm (Fri)
Week 4: 9am - 5:30pm (Mon to Fri)
Week 5: 8am - 4:30pm (Mon to Fri)
Week 6: 11am - 7:30pm (Mon to Thur), 9am - 1pm (Fri / Sat)

You will receive full in-house training on how to use our system, transfer the calls across and how to speak with clients. So if you are hardworking, motivated and willing to learn, then please apply now!