Transport Planner

Location: Whitwick
Salary: £28,000 - £31,000
Hours: 40 per week

MQP is looking for a proactive and highly organised Transport Planner to help keep our logistics operations running smoothly. If you thrive in a fast-paced environment and enjoy balancing customer needs with operational efficiency, this could be the perfect opportunity for you.

About the Role

As a Transport Planner, you will play a central role in coordinating deliveries, supporting customers, and ensuring our resources are used effectively. You'll be the link between internal teams, hauliers, weighbridges, and customers-working to provide a reliable, high-quality service every day.

What You'll Be Doing

• Coordinate internal and external shipping and order processes.

• Make effective economic use of company resources to meet customer requirements.

• Negotiate delivery times that work for both customers and the business.

• Prioritise deliveries when supply challenges arise and liaise closely with weighbridges.

• Monitor the forward programme to assess and allocate vehicle requirements.

• Keep customers informed of delivery status and updates.

• Accurately take and amend orders while maintaining thorough dispatch records.

• Investigate customer and haulier queries and support issue resolution.

• Maintain clear communication using internal systems and "desktop text" updates.

• Build positive working relationships with customers and internal departments.

• Manage customer complaints appropriately, escalating where necessary.

• Support Order Centre reporting and maintain a professional standard at all times.

Skills & Knowledge

• Strong understanding of production processes and limitations.

• Product knowledge across asphalt and drystone.

• IT literate, with experience in Word, Excel and in-house systems such as SAP/Syncrotess.

• Excellent verbal and written communication skills.

Experience

• Experience in a similar logistics, planning or transport environment is essential.

What We Offer

Work-Life Balance

• 27 days holiday (plus bank holidays)

• Generous pension schemes

• Life assurance

Wellbeing Support

• Employee Assistance Programme (EAP)

• Access to an employee benefits portal, including gym discounts

Rewards & Benefits

We're proud to be recognised as an Employer of Choice, with accreditations including:

Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance

• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options

• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause

• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)

• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities