Internal Sales & Customer Service Representative
Location: Warrington
We are looking for a dynamic and customer-focused Internal Sales & Customer Service Representative to join our client's team in Warrington. This is a pivotal role, acting as the key link between customers, internal teams, and the field sales organisation, ensuring a seamless service experience across all business channels and product segments.
Key Responsibilities:
* Create and manage customer quotations in line with pricing procedures.
* Provide accurate product information to customers and liaise with technical sales when required.
* Work closely with field sales to generate and fulfil demand opportunities.
* Gather and share market intelligence on customer and competitor activity.
* Achieve sales and margin targets for assigned accounts.
* Build and maintain strong relationships with key customer contacts.
* Support product campaigns and follow up with customers for potential orders.
* Handle inbound customer queries and provide excellent service.
* Ensure compliance with Health & Safety policies.
* Carry out any additional duties as assigned by the line manager.
Skills & Experience Required:
* Previous experience in telesales, including upselling, cross-selling, and price/product negotiations.
* B2B sales experience with repeat customers and account management.
* Experience working in a target-driven environment.
* Strong communication and relationship-building skills.
* Proficiency in Microsoft Office (Outlook, Excel, Word).
* Knowledge of SAP systems (SAP R3, SAP CRM, SAP CIC) is an advantage.
Personal Attributes:
* Professional and confident communicator
* Self-motivated and results-driven
* Organised with excellent attention to detail
* Team player with a proactive approach
Salary: £26,000 basic Commission is £3,000 per annum at 100% target achievement, paid quarterly with the potential to double this if the target achievement is exceeded.
Excellent benefits
This is an excellent opportunity for someone with a passion for sales and customer service to grow within a fast-paced, supportive environment.
If you're interested, please get in touch today!
New Ventures Recruitment Ltd is an equal opportunities employer and is acting as a recruitment agency in relation to this vacancy