Job Title: Monitoring OperativeDepartment: Remote Monitoring ServicesLocation: BatleySalary: £28,000 - £32,000 DOE.

OverviewWe are seeking a proactive and detail-oriented Monitoring Operative to support the delivery of high-quality monitoring services to a diverse customer base. This role involves maintaining operational standards in line with Gold Standard accreditation, ensuring compliance with internal processes and client requirements. The team handles a variety of services, including VSS and intruder monitoring, remote concierge, customer telephony support, and administrative duties essential to service continuity.

Key Responsibilities

• Take ownership of personal performance, development, and communication.
• Respond to alarms from client sites in accordance with established procedures.
• Handle inbound calls from internal and external stakeholders professionally and efficiently.
• Log service calls in the internal system for engineer assignment.
• Conduct thorough shift handovers with accurate and relevant information.
• Perform daily and weekly checks, promptly reporting any non-compliance issues.
• Maintain an in-depth knowledge of emergency strategies and business recovery plans.
• Deliver operational and emergency procedure training to colleagues.
• Keep Sentinel updated with site information, schedules, keyholder details, and connection data.
• Identify and propose service improvements in line with departmental objectives.
• Carry out additional duties as directed by management.

Role Progression Framework

Grade 1 Operative – Completion of probationary and induction training.Grade 2 Operative – Demonstrated competence in all monitoring duties, working independently.Grade 3 Operative – Able to train others, retrieve technical data from Sentinel, and demonstrate full knowledge of emergency procedures.Grade 4 Operative – Capable of updating keyholder and system data, making technical changes to VSS systems, and identifying improvements or set-up issues for escalation.

Essential Skills & Attributes

• Team-oriented with a positive, “can-do” attitude.
• Strong numerical and verbal reasoning skills.
• Professional communication and presentation abilities.
• Excellent interpersonal skills with the ability to work across different roles.
• High attention to detail in both administrative tasks and customer service.
• Exceptional customer service skills.

Desirable

• Valid SIA Supervisor License.

How to ApplyIf you’re ready to take your skills to the next level in a challenging and rewarding environment, this is your chance to make an impact. Join us and be part of a team at the forefront of high-security monitoring.

Apply today or contact Courtney Gilgunn for more information.