Experienced Credit Controller

Location: Loughborough
Hours: Full time, permanent

Are you an experienced Credit Controller looking for your next challenge working for a fast-growing and forward-thinking property company, is looking for a driven and detail-focused Credit Controller to join our team in Loughborough. If you're confident managing high-volume ledgers, building strong relationships, and keeping cashflow on track, we want to hear from you.

The Role

As our Credit Controller, you will play a key role in managing and reducing aged debt across the business. You will be responsible for maintaining accurate records, handling arrears, communicating clearly and professionally, and ensuring that payment plans and collections are handled efficiently and in line with company policy.

This is a busy, varied role in a friendly and supportive team, where you'll have the autonomy to take ownership of your ledger and drive real results.

Key Responsibilities

Manage and monitor debtor accounts, ensuring timely collection of outstanding payments

Carry out proactive credit control activity including outbound calls, emails and payment reminders

Set up, review and monitor payment plans where appropriate

Reduce aged debt and improve cashflow performance month-on-month

Maintain accurate and up-to-date notes and account information

Resolve queries promptly and professionally

Issue statements, reminders and relevant documentation

Liaise with internal teams to support smooth communication with tenants

Escalate overdue accounts in line with process, including legal referral where required

Support month-end reporting and wider credit control activity as needed

About You

To succeed in this role, you will have:

Previous experience in credit control / arrears management (essential)

Strong communication skills and the confidence to chase overdue accounts

Excellent organisational skills and attention to detail

Ability to work well under pressure and manage competing priorities

A proactive, problem-solving mindset

Experience using finance software / CRM systems

Professional, calm and resilient approach

Ability to work both independently and as part of a team

Experience in the property or student accommodation sector is beneficial, but not essential.

What We Offer

Competitive salary

Supportive team and great working culture

Opportunities for development within a growing business

On-site parking

Company benefits package

The chance to make a real impact in a role you can take full ownership of

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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