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Date Added: Wed 15/09/2021

Holiday Administrator

Maidenhead, UK
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Job Type: Permanent, FullTime, PartTime

Salary: c £20k depends on experience

If you can add and create joy in everything you do, we want you!

Our Haulfryn family has a fantastic opportunity for a Holiday Administrator to join our growing team at our friendly support office in Maidenhead.

We are one of the UK's largest owners of 5-star luxury holiday and residential parks set in special and beautiful locations. For 85 years we have been creating joyful moments for thousands of residents, owners and guests. It is our personal mission to ensure that our family exists to bring joy to yours.


Why Join Us

  • Competitive salary
  • Bonus scheme
  • 30 days holiday (including Bank Holiday allowance) increasing up to 35 days with service (pro rata for part-time)
  • Company Sick Pay
  • One Day Paid Volunteering Day
  • Massively discounted holidays at any of our UK holiday parks
  • Free Leisure Club Membership
  • 25% off food and drink, leisure activities and spa treatments at qualifying park outlets
  • Contributory Pension Scheme
  • Life Assurance/Life Cover
  • Online, high street and leisure discounts
  • Employee Assistance and Wellbeing Program
  • Uniform provided (if applicable)
  • Cycle to Work Scheme
  • Eye Test Vouchers for VDU users
  • Team Member of the Month reward
  • Refer a Friend Reward
  • Training and Development Opportunities


What Will You Do 

  • Assist a comprehensive range of owner administrative and reporting tasks
  • Process holiday bookings
  • Set up new rental agreements
  • Process charges for cleaning
  • Process income transfers to homeowners
  • Maintain the rental system
  • Manage deposits from holiday makers
  • Support park sublet and bookings teams with day-to-day queries
  • Support our wider park and executive teams based throughout the UK
  • You will mostly be office based but work from home is available.


What Will You Bring 

  • Valid Driving Licence and be willing to travel to parks as required from time to time (expenses will be covered but a vehicle owner is preferred.
  • You must be a versatile and professional individual who can provide a comprehensive service to customers within our holiday division and assist in the efficient running of the Central Services office.
  • Proven track record in a similar position required
  • Excellent written & oral communication skills both face to face and on the telephone with customers and team members
  • The ability to work independently on your own initiative and be able to demonstrate proven organisational, administrative, and prioritising skills with exceptional attention to detail
  • Good working knowledge of Microsoft Office, particularly Excel
  • Previous administrative experience
  • Previous customer service experience
  • Proficient at data entry
  • Able to work within a fastpaced environment
  • Reliable, trustworthy, tactful, and able to maintain confidentiality


Who We Are

We are a family-owned business who started with a single holiday park in Abersoch, North Wales. 85 years later, we now have over 20 parks in some of the most stunning locations from the exclusive Warren in Abersoch to our family holiday and golf resort Praa Sands on the tip of Cornwall.

We believe what differentiates us from other parks are our:

  • Family values and a real community feel
  • Really special, beautiful locations
  • Reliable, trustworthy, tactful and able to maintain confidentiality Warm and friendly team that make it feel like home
  • How we nurture the nature around us

We would like you to be part of our family and look forward to receiving your application.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Role: Holiday Administrator
Job Type: Permanent, FullTime, PartTime
Location: Maidenhead, South East England, South East England

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