Company: HARNHAM - DATA & ANALYTICS RECRUITMENT
Job Type: Permanent, FullTime
Salary: £40,000 - £50,000 per annum
CUSTOMER ANALYST
£40,000 - 50,000
REMOTE
An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand.
THE COMPANY
A leading retailer in the UK focussed on using customer data to the best of their ability. With a large customer base the opportunity to develop how customers receive the brand is huge and they are growing teams all across the business to make this happen.
THE ROLE
As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience. More specifically you will have to:
- Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention
- Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience
- Provide insights to senior stakeholders across the business on who the customers are and how you can engage them
- Run a series of A/B tests to understand the customer journey and decrease drop off
YOUR SKILLS
The successful candidate will have the following skills and experience:
- An expert in SQL and ideally an understanding or willingness to learn Python
- Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty
- Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon
THE BENEFITS
£40,000 - 50,000 annual salary, competitive benefits and flexible working.
HOW TO APPLY
Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.