Customer Service Coordinator

Customer Service Coordinator Wakefield Salary £25,000 - £27,000 DOE An amazing opportunity has arisen within a continuously growing homebuilder based in Wakefield. You will be responsible for delivering exceptional levels of Customer Service for their Customers. Customer Service Coordinator * Ensure contact is made with every customer following legal completion and maintained throughout the developers 24-month warranty period * Effective and professional communication with customers to correctly manage customer expectations * To issue documentation as and when required or requested to assist the homeowner in the use and understanding of their new home * To ensure accurate and speedy data input into the customer service operating system - Salesforce * Ensure the correct and effective co-ordination of remedial tasks with the emphasis of resolving matters in a timely manner, whilst confirming actions to the customer * Create positive working relationships with contractors and all other departments * Effective communications with contractors and other third parties to ensure business SLA compliance * Deal effectively with all incoming communications such as telephone calls and emails, entering details accurately on to Salesforce in a timely manner * To act professionally, courteously and with dignity and control at all times with customers, internal and external colleagues and subcontractors alike to uphold the core values of the business. * To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork completed. * A strong understanding of Microsoft Word and Excel is required with good administrative skills. Client and company confidentiality is also essential. * Experience within a similar role, working for a Housing Developer shall be advantageous CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.