Job title: Customer Service Manager

Location: Hoddesdon

Contract: Permanent

Hours: 8-5

Salary: 35k

About the role:

Join a market-leading bathroom solutions distributor and lead their internal sales team to deliver the company's business plan and meet key regional sales targets, all while upholding their core values. Foster a motivated and supportive team environment to ensure exceptional, professional service for customers.

Key responsibilities:

Team Management

Plan resources to meet daily and long-term goals
Develop, train, and upskill team members
Motivate and engage team through regular reviews
Ensure strong product knowledge and customer service standards
Manage attendance and performance
Oversee recruitment, development, and succession planning
Internal Sales Management

Set and achieve team KPIs and sales targets
Drive product sales through team training and brand promotion
Analyse orders, returns, and market trends
Report weekly on sales performance and insights
Collaborate with Warehouse and Transport teams on delivery issues
Ensure consistent and efficient sales processes
Identify and implement process improvements
Maintain a safe working environment
Candidate Requirements:

Experience in customer service management
Experienced with CRM systems (Kerridge a plus)
Strong team leadership skills
Commercially aware
Customer-focused with service excellence
Motivational and proactive leader
Detail-oriented
Excellent communicator
Committed to continuous improvement
Able to manage multiple priorities
Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.

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