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Date Added: Wed 14/09/2022

Junior Compliance Officer

London, UK
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Job Type: Permanent, FullTime

Salary: £25,000 - £28,000 per annum, Inc benefits

Junior Compliance Officer

Salary:£25k, increased to £28k after 3 month probation - plus bonus on top of this

Location: London (hybrid working)

Responsibilities & Duties:

  • Carry out customer due diligence checks on customers who meet internal thresholds, which includes collecting and verifying supporting documents.
  • Completing enhanced due diligence checks, including open-source checks, on customers who meet further internal thresholds which includes collecting and verifying supporting documents.
  • Overall administration of the worksheets for both Safer Gambling & Anti-money laundering, this includes the processing of automated reports.
  • Complete Customer Interaction reviews generated from internal reporting and referrals from other departments, ensuring customers are not displaying potentially harmful behaviours.
  • Carrying out interactions with customers who have displayed potentially harmful behaviours via phone, e-mail, text & chat.
  • Ensuring each review and interaction is documented on the customer’s account & within the Customer Interaction spreadsheet.
  • Complete affordability reviews and checks on customers identified via internal referral and reporting.
  • Taking part in the development of the Compliance department.
  • Assisting with other ad hoc tasks assigned.

The list of responsibilities & duties is not exhaustive.

Required skills and experience:

  • Customer Service experience in the gambling industry (Remote or Retail) *
  • Confidence in discussing concerning activity with customers and handling difficult situations.
  • Analytical mindset.
  • Proficient in Microsoft Office (Excel, Word, Outlook).
  • Ability to work independently.

* - We would encourage those with compliance, AML experience from other regulated industries to apply. We would also encourage recent graduates with a keen interest in compliance to apply.

Desired experience:

  • Experience in KYC verification.
  • Carrying out reviews of customer’s activity both or either sportsbook activity & casino activity.
  • Experience in carrying out duties in relation to safer gambling.
  • Understanding of guidance papers issued by the UK Gambling Commission in relation to anti-money laundering and customer interactions.

This role would be best suited for a candidate with experience in the remote gambling sector, most likely from a customer service background who has had exposure to anti-money laundering or safer gambling and wishing to progress their career within the industry into compliance. The ideal candidate would be comfortable discussing personal and private matters (source of wealth & potential harmful behaviours) with the client base, as well as the ability to analyse activity to identify harmful behaviour.


  • Company bonus scheme
  • Additional workplace benefits including pension and classes at a London Fitness Studio
  • London based, although opportunity for hybrid working
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