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DATE ADDED: Tue 25/09/2018

Physical Therapy Office Manager

Richland, USA


Job Description


 Physical Therapy Office Manager                                

JOB SUMMARY:  This position is involved in all day-to-day business operations required to maintain a steady workflow and uninterrupted service.  Focus on the business aspects of operations to include inventory, hiring, staffing, planning, budgeting, and management of employee performance.  Position requires a critical thinker who can communicate effectively.

This position requires a strong leader with the ability to prioritize, plan, and communicate “KPI’s (Key Performance Indicators).


  • Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment.
  • Provide training and growth opportunities for employees.
  • Lead and participate in staffing, planning, interviews and team building activities.
  • Manage wasteful and redundant costs such as repeat work to create efficiency in operations.
  • Ensure licensed clinicians maintain current licensure and certification.
  • Responsible for supply ordering, inventory, equipment maintenance and facility maintenance.
  • Responsible for recruiting, hiring and training support staff and conducting employee counseling and performance reviews.
  • Responsible for cleanliness of facility and ensuring equipment is properly maintained and operational.
  • Aligns clinic operations to support marketing and public relations events & activities.
  • Provide the highest level of service to patients, insurance companies, fellow employees and referral sources.
  • Track, analyze, plan and meet Key Performance Indicators.
  • Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
  • Consciously create a workplace culture consistent with Oasis’ overall core values and that emphasizes the identified mission, vision, guiding principles and values of the organization.
  • Ensure the privacy and security of protected health information per HIPAA requirements
  • Perform other duties as assigned.


  • % Capacity
  • # of Initial Evaluations per week
  • Labor as a % of Income


  • Management of all day-to-day business operations required to maintain a steady workflow and uninterrupted service.
  • Management of all staff non-clinical staff.


  • Commitment to excellent patient service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Knowledge of business office procedures
  • Ability to operate a computer and basic office equipment
  • Ability to operate a multi-line telephone system in a pleasant and helpful manner
  • Ability to read, understand and follow oral and written instructions
  • Ability to establish and maintain effective working relationships with patients, co-workers and the public
  • Must be well organized, detail-oriented and analytical


  • Knowledge of medical billing/collection practices
  • Knowledge of Accounts Receivable knowledge/experience
  • Knowledge of HIPAA and medical records laws


  • 4-year degree in business administration, Healthcare Management, Marketing or related field or
  • 4 years of prior related experience with leadership responsibilities
  • Professional Association of Health Care Office Management Certification Program (PAHCOM)


  • Has been determined as eligible for access to/use of PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary’ standards.
  • Comply with all HIPAA standards and procedures, and administrative, physical and technical safeguards to ensure the confidentiality, integrity, and security of PHI and ePHI.
  • Promptly notify direct supervisor of the loss, theft, or impermissible uses of disclosures of unsecured PHI or ePHI.


Consistent with published industry PDC norms or minimally:

  • Able to safely operate a motor vehicle.
  • Able to work in noisy crowded environments.
  • Requires regular attendance and physical presence at the job.
  • Reaching above the shoulder to floor to obtain items, weights, supplies etc…
  • Activities required may include, but are not limited to the following: sitting, squatting, pushing, carrying, walking, climbing, pulling, standing, kneeling, reaching, bending, thrusting and lifting.
  • Visual keenness to conduct visual examination of patient and reading information from printed sources and computer screens for extended duration.
  • Requires extensive use of hands and fine motor skills.

Role: Physical Therapy Office Manager
Job Type:
Location: Richland,

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