Job Description

Daily Customer Service Expectations:

• Arriving at customer's homes within the given time frame
• Providing friendly customer greetings
• making sure you are presented in a way that represents yourself and our company professionally
• Ensuring your work vehicle is clean, maintained and stocked with the proper equipment to get the job done as directed in a timely fashion for the customer
• Reviews all requested services with the customer
• Addressing customer concerns, interacting with customers in a professional, courteous manner
• Educating customers on services and equipment
• Maintaining workspace and cleanliness from beginning to end of installation/repair.
• Reaching out for the appropriate help in a timely manner with any questions or issues regarding a job you are on if you are unable to resolve on your own confidently

Your day to day responsibilities will include:

• Working inside and outside of the customer’s home (roof, crawlspace, living spaces)
• Installing and setting up HDTV and/or DVR boxes, High-Speed Internet, and Digital Telephone service
• Successfully routing services from the service point throughout the customer's home
• Installing HDTV and/or DVR boxes, High-Speed Internet, and Digital Telephone service
• Troubleshooting Existing services and bringing installations up to quality-control standards
• Adding/removing additional requested services for existing customers
• Installations include using hand/power tools to install outlets, running new lines, connecting cable boxes or other equipment and running necessary lines into the customer's homes in a safe and timely manner.
• Maintaining a professional and customer orientated demeanor.

Position Requirements:

• ***Customer service skills***
• Valid Driver's license- (must be present at interview)
• This position requires the ability to carry up to 100+lbs comfortably
• Comfortable with heights and climbing/carrying large (28' ft) ladders
• Comfortable with crawl spaces/basements

Provided Required Screenings:

• Drug Test
• Background screening
• MVR screening (motor vehicle record)

Interested in travel?

Company-wide opportunities in residential, commercial, alarm, drop bury, retention & collections and more. We offer short-term travel and long-term travel opportunities in IL, PA, ID, LA, KS, NE, CT, VA, MA, MD & more

Role: Cable Tech
Job Type:
Location: Baton Rouge,

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