Company: SILVERADO RESORT AND SPA, A DOLCE RESORT
Job Type: Permanent, FullTime
The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest corridors, elevators and all assigned areas. He/she is also responsible for delivering items to guest rooms (luggage, irons, coffee, etc.).Education & Experience
-High School diploma or equivalent and/or experience in a hotel or a related field preferred.
-Must have a valid driver's license for the applicable state (property specific).
-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
-Ability to stand during entire shift.
-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or operational needs.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
-Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
-Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
-Use proper two-way radio etiquette at all times when communicating with other employees.
-Use daily checklist to complete projects listed below as assigned.
-Ice machines/vending machines
-Service landing/linen closets
-Other projects as assigned by management
-Practice safe work habits to ensure safety to guests, fellow employees and self.
-Handle items for "Lost and Found" according to the hotel standards.
-At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
-Report maintenance issues to Housekeeping Supervisor/Manager.
-Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
-Pick up any Room Attendant's dirty linen or trash as needed.
-Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
-Vacuum guest corridors.
-Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
-Deliver any clean linen to assigned sections, if applicable.
-Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
-Ensure overall guest satisfaction.